Refund Policy

Last Updated: July 25, 2026

Scope

This Refund Policy applies to business customers purchasing software licenses, platform access, account setup, and related digital services from Whale Sweepstakes Software (“Whale Sweepstakes,” “we,” “us,” or “our”).

Hardware, shipping, installation, and on-site services are governed by the applicable quote, invoice, order confirmation, or separate written agreement.

Digital Delivery

Software licenses and related services are considered delivered once access has been activated, account credentials have been issued, or the requested service has otherwise been made available to the customer.

Customers are responsible for reviewing their order and providing accurate account, platform, and contact information before completing payment.

No Refunds

All software licensing fees, setup fees, access fees, and payments for digitally delivered services are non-refundable once the applicable service has been delivered or activated, except where required by applicable law or expressly agreed by Whale Sweepstakes in writing.

No Exchanges or Transfers

Software licenses, platform access, accounts, and related digital services cannot be exchanged, transferred, converted, or redeemed for cash unless Whale Sweepstakes expressly agrees otherwise in writing.

Billing or Service Issues

If a customer believes a software license, account, platform access, or digital service was not delivered correctly, or a billing or payment error occurred, Whale Sweepstakes will review the available records and, where appropriate, correct any verified delivery or processing error. This does not apply to changes of preference, customer ordering mistakes, or unused services.

Changes to This Policy

We may update this Refund Policy from time to time. The “Last Updated” date indicates when the current version became effective.

Contact

Questions regarding this Refund Policy may be sent to info@whalesweepstakes.com.